How to Remove Negative Feedback on Ebay Part 2

I know your going to be pretty mad when you see your neg but how you respond to it will determine your chances of getting it removed as discussed in Part 1 of getting your negative removed

You must get the facts about the Negative Feedback that has been left for you

Read the comments they have left you, is there any truth in it? If for example they have accused you of sending an item with a scratch on it, were there any scratches, if there were did you mention this in the description?

Gather as much info as you can on the transaction.

First steps to Removing Negative Feedback

Now you need to contact the ebay member who left you a neg, i know you will want to give them total what for but you must be calm and professional.
If there is one big tip i can give you on removing negs is to RING THE EBAYER it may be daunting but on all the times i have had a neg a phone call has never failed.
See older post on how to get their phone number.

Start the conversation off with your sorry to bother them but you have just noticed that they have left you a neg and you wanted to speak to them directly to clear it up as emails and messages can get confusing. Go on to explain your side of it and the rest will depend on how they respond. 99% of the time they are shocked to be put on the spot and would never expect an ebayer to ring them, they think they are invisible behind a screen.

Maintain politeness at all costs

Even if they are stubborn and not cooperative, most often than not when they put the phone down they rethink about how they have handled the whole situation and feel bad.
Some of you will read this and think yer OK but there are some mean people out there who just don't see reason, yes that's so true but if you want the neg removed you gotta try, right?
If you feel you really cannot ring them then i have included loads of other ways to handle the situation, please seer other posts on the left