If you have a Feedback or ebay problem then feel free to ask in any comment section


Receiving Negative Feedback on Ebay

It's a daily ritual to check your feedback on Ebay, to most serious ebay sellers it is an obsession. You click and your eyes search for those red numbers, relief when there is non there. Sounds familiar?

If not then your lucky, taking ebay too seriously can damage your health, no joking.

Update to Ebay's Feedback system 2008

Answering Ebay Messages

Answer all messages with politeness even those that really rattle you, trsut me on this one. At the end of the day you dont know them and they dont know you, they could of been ripped off in the past and presume every ebayer is out to do them over. Always offer to help resolve situations, if your brave pull thier details and ring them its much better than misinterpreted emails and haisty words, you will end up with a neg and out of pocket if you dont try your best to resolve any disputes, always show willing. You will always get some you just cant please and after you have tried your best just be polite and stick to facts, explain to them how you have tried to help them

Postage charges

Dont undercut with postage and dont overprice wither, work out a realistic price, weigh the item and add a small percentage on for your handling and wrapping. Always send by a reccorded method of posting, this will stop buyers saying they havnt received the goods, paypal will always side with the buyer when they complain if you cannot prove you posted it.

Writing a Description

Always be honest in your description. Feedback building will increase sales and visitors to your listings.

Honesty is the best policy, if your item has a scratch then mention this it will only lead to trouble when the buyer gets the item

Except Paypal

Try to except paypal, yes they take out a big fee but i guarantee you will atract more buyers and you will get less non payers.

Picture of the item

Always include a picture of the item, would you buy something you couldnt see?

I have listed items with manufacturers images and it does make a difference, if you are selling a second had item and you use a picture of a new item then bidders know and will be put off, always use the origionl picture you took of the item you are selling.

Choosing the Right Starting Price

Familiarise yourself with the listing fee structure, i see so many listings for example for £15 why not list for a penny less at £14.99 and save money.

When working out overheads dont forget ebays final valuation fee each time something sells

When is the Best Time to List on Ebay?

List when people are at home the best times are 8pm -11pm weekdays after soaps and at the weekends list in the afternoons.

Ebays Feedback Advice

From Ebays Help Pages

To maintain the integrity of the Feedback system, Feedback left for a
member generally becomes a permanent part of that member's record. Comments
cannot be edited or retracted, and eBay will not censor these opinions or
investigate the comments for accuracy.
However, there may be times when
you're unhappy with Feedback you have received or regret Feedback that you have
left for another member. If you find yourself in a disagreement with one of your
trading partners over Feedback that they've been left, you have a few options to
resolve the situation:
1. Reply to Feedback received: Share your side of the
story by responding to a comment that has been left for you. Your response will
be shown directly below the comment left by the other eBay member. Reply
to Feedback you have
received.
2.
Follow up to Feedback you have left: To add information or clarify and earlier
comment, you can leave one follow-up comment to a Feedback comment that you have
already left. This will appear below your original comment. Follow up
to Feedback you have
left.
3.
Mutual Feedback Withdrawal: If you and your trading partner resolve a problem
after you've left Feedback, you can mutually agree to withdraw the Feedback
rating. The Feedback comment will still appear in your Feedback Profile, but it
will no longer count in your Feedback Acore. Both members must agree, and
Feedback left by both parties will be withdrawn at the same time. Start mutual feedback
withdrawal
for a transaction.
4. Feedback removal: eBay will remove
individual Feedback comments only in very exceptional circumstances, when they
breach specific policies. Some situations where eBay will remove Feedback
include: Feedback left by a member who is indefinitely suspended within 90 days
of registration, Feedback containing vulgar language or personal contact
information, and instances when eBay receives a valid court order to remove
Feedback. See a list of situations where eBay will consider removing
Feedback
, and how you can request
removal
.
6. Feeback rating withdrawal: Feedback ratings are automatically
withdrawn when a member fails to respond to an Unpaid Item notification and the
member filing the claim issues an Unpaid Item strike. Although the Feedback
rating is withdrawn, the comment will remain, along with an eBay administrative
note explaining that the member did not participate in the resolution
process.
While leaving Feedback is voluntary, eBay encourages all members to
leave Feedback after each transaction is complete.

Ebays Comments on Mutual Feedback Removal

Here is what ebay has to say about Mutual Feedback Removal

Mutual Feedback Withdrawal allows members to withdraw Feedback they have left for each other, if both members agree to do so.

When Feedback is withdrawn, the positive, negative, or neutral rating associated with that Feedback comment will no longer show or count in your Feedback score. However, the Feedback comment itself will remain.

The Mutual Feedback Withdrawal Process

If both members agree to mutually withdraw the Feedback they have left, they both need to complete the Mutual Feedback Withdrawal form. Both parties will then have their Feedback scores adjusted at the same time. Depending on the type of Feedback withdrawn, each party's score could increase, decrease or remain the same. eBay will add a note to the Feedback comment, saying that the Feedback was mutually withdrawn.

After withdrawal, no additional Feedback will be allowed for this item.

You should only make requests for Mutual Feedback Withdrawal if both you and the other person have already agreed to have the Feedback removed in advance. There is also a limit of five requests per 30 days.

Important: Members may initiate a request to mutually withdraw Feedback within 30 days of either person leaving Feedback or within 90 days of the transaction end date, whichever is later.

Once you submit your request, it cannot be retracted or cancelled. If the other eBay member declines the request or does not respond, the Feedback will remain unchanged